Always a great product and greatly improved customer services.
I have been buying Spicy Maya Drinking Chocolate for years. It is a absolutely luxurious and a yummy treat I look forward to! I appreciate that it is shipped with ice packs and usually receive it fairly quickly.
On the down side, It is pricey and don’t appreciate the shipping charges now applies to orders under $99, it used to be $49 and that allowed me to buy one 5lb bag at a time, now I have to buy 2 at a time which is $160, which is quite expensive. When I called them to ask on the change in shipping, the rep didn’t show any concerns and said then you should buy 2. I was truly disappointed with the lack of empathy and service by this individual. I guess spending $160 on drinking chocolate seemed like norm for her.
I was very excited to order the Spicy Maya drinking chocolate. It was an online order, and shipped to me. The canister was not sealed. Over half the chocolate powder was lost in transit. The disappointment and waste of money aside (though those are frustrating enough!), this also makes it clear that the cocoa powder is not actually just food-safe packaging-- if the powder can get out, germs and dirt and bugs can get in. I didn't receive the product I ordered, AND I am disgusted at the product of even attempting to drink what little is left. Buyer beware if you're purchasing for a mail order!
Rich and creamy texture. Delicious flavor, with a very unique spicy taste at the finish. Highly recommend this product as much as their bars and chocolate truffles. Every single product I tried from this company is a flavorful experience. Thanks Chuao chocolatier for bringing such a crafted, tasty cocoa products to our tables.
This hot chocolate mix is wonderful! Highly recommended.