orders are shipped from our joy factory, located in carlsbad ca, monday-thursday.
daily order cut off times
orders placed monday-wednesday after 1 pm PST will be processed the next business day*. orders placed thursday after 1 pm PST will be shipped out on monday. orders placed Friday-Sunday will be processed monday.*please note that it may take us an additional business day to process certain orders. We are not responsible for any delivery delays that the carrier might encounter during busy holiday season or due to weather circumstances.
thanksgiving shipping deadlines
chuao chocolatier HQ will be closed 11/28 in observance of thanksgiving day. please note that all orders placed after 1 pm PST on wednesday 11/27 will ship friday 11/29.to receive your order by wednesday 11/27 for thanksgiving, please order by 1pm PST on:
wednesday 11/20 & select UPS ground
friday 11/12 & select USPS priority mail
monday 11/25 & select UPS 2nd day air
tuesday 11/26 & select UPS Next day air*please note we are not responsible for any shipping delays due to the carrier's service (UPS/USPS)
If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser's responsibility to request compensation from the shipping carrier. this applies to orders being shipped to a home, business or third party.
returns, refunds or exchanges
damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). please submit an image to support your concerns and hold on to the original packaging. for more information, please visit our FAQ or connect with our team prior placing your sweet order: firstname.lastname@example.org