pick up guidelines
pick up your chocolate order from our Joy Factory between 8:30 am and 3:30 pm, monday–thursday or fridays between 8:30 am and 2:00 pm.
orders are ready within 1 business day. once your order is ready, a pick up notification will be emailed that your order is ready.
orders are shipped monday - thursday from our joy factory, located in carlsbad, ca 92011
free ground shipping on orders of $59.95 or more. select free ground shipping at checkout.
daily order cut off times
orders placed monday - wednesday after 10 am PST will be processed the next business day*. orders placed thursday after 10 am PST will be shipped out on monday. orders placed Friday - Sunday will be processed monday.
*it may take us 1-2 additional business days to process certain orders. we are not responsible for any delivery delays that the carrier might encounter.
**please note we are not responsible for any shipping delays due to the carrier's service (UPS/USPS/FedEx)
***transit times based on shipments from carlsbad, california
If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser's responsibility to request compensation from the shipping carrier. this applies to orders being shipped to a home, business, or third party.
returns, refunds or exchanges
damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). please submit an image to support your concerns and hold on to the original packaging. for more information, please visit our FAQ or connect with our team prior placing your sweet order: firstname.lastname@example.org
sales & promotions
all sale and discounted items are valid while supplies last, on chuao website and boutique sales. discount applied at checkout. not valid on wholesale accounts. sale price cannot be combined with an additional promotion code. no substitutions or rain checks. does not apply on previous purchases.
our commitment to accessibility
At Chuao Chocolatier, we are committed to ensuring that our website is accessible to people with disabilities. We are committed to inclusion and accessibility in everything we do - from our Retail Boutique to our online presence on chuaochocolatier.com In our commitment to this core value, Chuao Chocolatier is in the process of implementing functional improvements to chuaochocolatier.com. Please note that while we do not control our vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly for use on chuaochocolatier.com.
contacting chuao chocolatier
If you are having difficulty accessing our retail location, or are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our Customer Service team at email@example.com with “Disabled Access Concern” in the subject line and suggestions for improvement. You can also contact our Customer Service team by telephone with the phone number (760) 476-0197. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and improve our accessibility policies and your experience with our brand.