shipping guidelines

orders are shipped monday - thursday from our joy factory, located in carlsbad, ca 92011

free ground shipping on orders of $59.95 or more. select free ground shipping at checkout.

daily order cut off times

orders placed monday - wednesday after 10 am PST will be processed the next business day*. orders placed thursday after 10 am PST will be shipped out on monday. orders placed Friday - Sunday will be processed monday.

holiday shipping deadlines

chuao chocolatier hq will be closed 11/26 in observance of thanksgiving

to receive your order by wednesday 11/25 for thanksgiving, please order by 10 am PST on:

thursday 11/19 & select ground

monday 11/22 & select FedEx 2nd Day Air

tuesday 11/21 & select Next day air

*please note we are not responsible for any shipping delays due to the carrier's service (UPS/USPS/FedEx)

*please note that it may take us an additional business day to process certain orders. we are not responsible for any delivery delays that the carrier might encounter.

lost orders

If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser's responsibility to request compensation from the shipping carrier. this applies to orders being shipped to a home, business, or third party.

returns, refunds or exchanges

damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). please submit an image to support your concerns and hold on to the original packaging. for more information, please visit our FAQ or connect with our team prior placing your sweet order: support@chuaochocolatier.com

sales & promotions

all sale and discounted items are valid while supplies last, on chuao website and boutique sales. discount applied at checkout. not valid on wholesale accounts. sale price cannot be combined with an additional promotion code. no substitutions or rain checks. does not apply on previous purchases.

our commitment to accessibility

At Chuao Chocolatier, we are committed to ensuring that our website is accessible to people with disabilities. We are committed to inclusion and accessibility in everything we do - from our Retail Boutique to our online presence on chuaochocolatier.com In our commitment to this core value, Chuao Chocolatier is in the process of implementing functional improvements to chuaochocolatier.com. Please note that while we do not control our vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly for use on chuaochocolatier.com.

contacting chuao chocolatier

If you are having difficulty accessing our retail location, or are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our Customer Service team at support@chuaochocolatier.com with “Disabled Access Concern” in the subject line and suggestions for improvement. You can also contact our Customer Service team by telephone with the phone number (760) 476-0197. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and improve our accessibility policies and your experience with our brand.