shipping guidelines

orders are shipped monday - thursday from our joy factory, located in carlsbad, ca 92011

free ground shipping on orders of $59.95 or more. select free ground shipping at checkout. does not apply to arizona, florida, and nevada due to weather restrictions.

daily order cut off times

orders placed monday - wednesday after 10 am PST will be processed the next business day*. orders placed thursday after 10 am PST will be shipped out on monday. orders placed Friday - Sunday will be processed monday.

*please note that it may take us an additional business day to process certain orders. we are not responsible for any delivery delays that the carrier might encounter.

lost orders

If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser's responsibility to request compensation from the shipping carrier. this applies to orders being shipped to a home, business, or third party.

returns, refunds or exchanges

damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). please submit an image to support your concerns and hold on to the original packaging. for more information, please visit our FAQ or connect with our team prior placing your sweet order:

sales & promotions

all sale and discounted items are valid while supplies last, on chuao website and boutique sales. discount applied at checkout. not valid on wholesale accounts. sale price cannot be combined with an additional promotion code. no substitutions or rain checks. does not apply on previous purchases.