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Shipping Deadlines

Father’s Day (6/17)

To receive your order by Friday 6/15 for Father’s Day, please order by 1pm PST on:

  • Monday 6/11 & Select UPS Ground
  • Tuesday 6/12 & Select UPS 3-day Select or USPS Priority Mail
  • Wednesday 6/13 & Select UPS 2nd Day Air
  • Thursday 6/14 & Select UPS Next Day Air

One-Day Delivery program (locals only): To receive your order by 6/15 for Father’s Day, please order by 1pm PST on 6/14 and select UPS Ground.


4th of July (7/04)

Chuao Chocolatier HQ will be closed Wednesday 7/04 in observance of Independence Day. Please note that all orders placed after 1pm PST on Tuesday 7/03 will ship Thursday 7/05.

To receive your order by Tuesday 7/3 for Independence Day, please order by 1pm PST on:

  • Monday 6/25 & Select UPS Ground
  • Tuesday 6/26 & Select UPS 3-day Select or USPS Priority Mail
  • Wednesday 6/27 & Select UPS 2nd Day Air
  • Monday 7/02 & Select UPS Next Day Air

One-Day Delivery program (locals only): To receive your order by 7/04 for Independence Day, please order by 1pm PST on 7/03 and select UPS Ground.


Free Shipping Promotional Policy

Free Ground Shipping

Ground Shipping offer valid only where Ground Shipping is available. Due to warm weather and temperature sensitive product, ground shipping is limited to certain regions. $10 off expedited shipping offer valid on orders of $59.95 or more with code SHIP10 at checkout. All shipping offers valid on orders with single shipping address only, only at chuaochocolatier.com. Only one promotional code valid per order. All offers may not be used in combination with other offers, deals, codes or promotions. No rainchecks, substitutions or cash value. Sales are not valid on previous purchases. All offers available while supplies last on regular priced product only.


Free SoCal Delivery

Free Ground shipping only on orders of $35 or more.valid on deliveries to the following counties: Fresno, Imperial, Inyo, Kern, Kings, Los Angeles, Mono, Monterey, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura. Chuao reserves the right to change or cancel this program at any time without prior notice. Not applicable to prior purchases and valid only at chuaochocolatier.com. Must be logged in to a Chuao account and order before 1pm PST Monday through Thursday and select Ground Shipping at checkout. Not valid with any other offer, promotion or discount. No substitutions, cash value or rain checks. Not valid on wholesale orders, corporate orders, or volume orders (any order over $300).


Shipping Policies

Orders are shipped from San Diego, CA Monday-Thursday.

No orders are shipped Friday through Sunday in an effort to protect the integrity of the chocolate and avoid possible heat damage associated with shipments in transit over the weekend.

Shipping is currently available solely in the 48 Contiguous United States.

Please note that shipping charges are per delivery address.

All packages will be shipped via UPS or US Postal Service.


Daily Order Cut Off Times

Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.

Orders placed Thursday after 1 pm PST will be shipped out on Monday.

Orders placed Friday-Sunday will be processed Monday.


Warm Weather Shipping

  • If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
  • During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
  • Our ice packs and insulated bags may protect the product up to 24 hours.
  • Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.

Shipping Alcohol

  • Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
  • UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
  • Alcohol may not be shipped to P.O. Boxes

Saturday Delivery

  • Saturday deliveries are available via USPS delivery only, weather permitting.

Shipping to Post Office Boxes

  • In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box.  Ship “P.O. Box”.
  • We cannot ship alcohol to a Post Office Box.

Lost Orders

If a product is lost in transit but not due to an address error, theft or negligence, we are not able to issue a refund. This applies to orders being shipped to a home, business or third party. If a package is missing due to an address error or theft or negligence, it is the purchaser's responsibility to request compensation from the shipping carrier.


Shipping to APO Addresses

We try to be of service to the Armed Forces, but are currently unable to ship to military bases.


Returns & Exchanges Policy

Something not right with your order? We’ll take it from here.

We offer a satisfaction guarantee for chocolate purchased at the Chuao Chocolatier Joy Factory boutique or on chuaochocolatier.com. To request a return, please send proof of purchase, along with the reason for your return, to [email protected]. Purchases from retail partners must be returned directly to them.

All claims and related issues must be addressed by email. We are not able to file claims via phone or chat assistance. Inquiries should be addressed to [email protected] Photos can also be submitted via email.


Returns

Due to health safety and quality regulations, we are unable to accept returns of perishable chocolates. Damage, discrepancy, or otherwise must be reported via email within 24 hours of verified receipt with proof of purchase, and we reserve the right to request photo evidence. Claims submitted thereafter will not be honored. In the event the product or original packaging has been discarded, we are not able to issue credit.

Purchases from retail partners must be returned directly to them.


Cancellation

If for any reason you need to cancel an existing order, please note we are only able to do so if the order has not shipped out. If the order is en route and is canceled, the items will be returned at a charge to Chuao, and cannot be resold. If any changes need to be made to your order, we need to cancel and issue a new one: we are unable to add or eliminate items chosen and already paid for.


Damaged Chocolate

If you receive a product in unusable condition for reasons other than temperature extremes, submit a claim was indicated by the carrier. If a damaged product has been discarded, the carrier will not be able to issue credit.

We take precautions to make sure your chocolate arrives in perfect condition, but are not responsible for damage caused in transit. We cannot issue a refund or replacement for products damaged in transit due to extremes in temperature.


Incorrect addresses

Each purchaser is responsible for ensuring the correct address is used on their order. Each order will receive an email confirmation that includes shipping information - if the address in your order confirmation is incorrect, please notify us immediately. If the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not guaranteed. If the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. We may extend a promotional discount if you wish to reship your order but will not reship free of charge. In the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.


Missing Items

If an item is missing, submit a claim to us within 24 hours of receipt. We will assess the situation and rectify as soon as possible.


Out-of-stock items

In the event that a product ordered is unavailable, you will be contacted to delay shipment, cancel your order, or refund the out of stock item.

If an item is out of stock and your order qualified for Free Shipping, we will ship the balance at no charge.

Please note that we do not backorder out-of-stock items and should you reorder, you will be responsible for the cost of shipping if your order does not qualify for our Free Shipping Promotion.



Have questions?

Visit our Shipping FAQ

Not finding the answer you need?

Email or call our Joy Concierge

[email protected]

760-814-6230

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