HOLIDAY EXCLUSIVE! Our highly sought-after subscription box is the sweetest gift for your favorite chocolate lovers; it includes our best-selling gifts, with one gift shipped each month for three full months. Plus, you only pay once – shipping is already included! This is only available for a limited time, so share the joy with your favorite chocoholic today!
- Month 1: Share the Love Gift Set
- Month 2: Chef’s Favorites 16 Piece Bonbon Collection
- Month 3: Jet Set Chocolate Bar Gift Set, including award winning Cheeky Cheeky Churro!
Orders placed between 10/19-11/18/2017 will receive first gift in November.
Orders placed between 11/19-12/18/2017 will receive first gift in December.
Orders placed between 12/19-1/18/2018 will receive first gift in January.
Last day to order is 1/18/2018.
Must be purchased by December 18th to receive first shipment in December. Item will be unavailable for purchase after January 22nd 2017. Payment for subscription box must be made in-full at time of checkout. Customization of the subscription box is not available. Shipments can be made to one address only. Cancellations are not accepted after the first box has been shipped. Purchaser may include one gift message with the first shipment. Subscriptions purchased by December 31st will receive the first box in the first 10 days of January. Subscriptions purchased between January 1st and January 22nd will receive the first box by the end of January. All February and March shipments will be delivered within the first 10 days of each month. Tracking information will be available as soon as each shipment leaves the Chuao facility –information only available to the purchaser. Includes ground shipping. Expedited shipping will incur an extra fee. Not valid with any other discounts, promotions or offers. No substitutions, rain checks or cash value.
Orders are shipped from San Diego, CA Monday-Thursday. No orders are shipped Friday through Sunday in an effort to protect the integrity of the chocolate and avoid possible heat damage associated with shipments in transit over the weekend. Order can take us to 2 business days to process before they are shipped out.
Shipping is currently available within the 48 Contiguous United States, Hawaii, Puerto Rico, and Alaska. Please note that shipping charges are per delivery address. All packages will be shipped via UPS or US Postal Service.
HOLIDAY SHIPPING DEADLINE Thanksgiving (11/22):
Chuao Chocolatier HQ will be closed 11/22 in observance of Thanksgiving Day. Please note that all orders placed after 1pm PST on Wednesday 11/21 will ship Friday 11/23. Please note that during this busy holiday season, it may take us up to (2) business days to process your order.
To receive your order by Wednesday 11/21 for Thanksgiving*, please order by 1pm PST on:
Wednesday 11/14 & Select UPS Ground
Thursday 11/15 & Select UPS 3-day Select
Friday 11/16 & Select USPS Priority Mail
Monday 11/19 & Select UPS 2nd Day Air
Tuesday 11/21 & Select UPS Next Day Air
Christmas Day (12/25):
Chuao Chocolatier HQ will be closed 12/24- 25 in observance of Christmas Day. Please note that all orders placed after 1pm PST on Friday 12/21 will ship Wednesday 12/26.
To receive your order by Monday 12/24 for Christmas Day 12/25, please order by 1pm PST on:
Thursday 12/13 & Select UPS Ground
Tuesday 12/18 & Select UPS 3-day Select or USPS Priority Mail
Wednesday 12/19 & Select UPS 2nd Day Air
Thursday 12/20 & Select UPS Next Day Air
New Year’s (1/01):
Chuao Chocolatier HQ will be closed 12/31 and 1/1 in observance of New Year’s Day. Please note that all orders placed after 1pm PST on Friday 12/28 will ship Wednesday 1/02.
To receive your order by Monday 12/31 for New Year’ Day, please order by 1pm PST on
Thursday 12/20 & Select UPS Ground
Friday 12/21 & Select UPS 3-day Select or USPS Priority Mail
Wednesday 12/26 & Select UPS 2nd Day Air
Thursday 12/27 & Select UPS Next Day Air
Please note that the carrier can take and additional business day to deliver your order, due to the holiday season.
WARM WEATHER SHIPPING
Shipping chocolate in hot weather can be tricky. We take extra precautions when the temperature rises above 72 degrees (the temperature chocolate starts to melt) to make sure our chocolate gets to you in the best possible condition.
- Ground Shipping may not be an available shipping option: Our team diligently tracks weather patterns across the U.S. If the route to your location crosses a warm area, we remove Ground as a shipping option to ensure your chocolate arrives in the best possible condition.
- Ship to a Business Address: We ship with ice packs and insulated bags to help make sure your chocolate arrives just the way it should. However, even with ice packs, your chocolate may melt if left out in the hot sun. We highly recommend shipping to a business address instead of residential so that your chocolate can be brought inside quickly. We are not responsible for melted chocolate if the package has been left outside.
- We may need to upgrade your shipping: Sometimes, your shipping may need to be upgraded to expedited or overnight shipping due to hot weather. In these cases, we will always call and confirm if this is ok with you. Increased shipping charges may apply.
- Saturday delivery is only available via USPS.
Have more questions? View our Shipping FAQ.
Chocolate returns, refund or exchanges
If you have any concerns regarding your order, please email us email@example.com. Please click here form more information regarding our policies and procedures. Purchases from retail partners must be returned directly to them.
Have more questions? View our Returns FAQ.