For information about our shipping & returns policy please visit our shipping & returns policy page
If you choose to provide your personal information, it will be stored and protected appropriately. Some parts of our website let you voluntarily provide personal information, such as your name or e-mail address. For example, you can provide us with your contact information to sign up for e-mail alerts or to post comments to our blog. We do not collect this information when you visit our website unless you choose to provide it to us. When you provide it to us, we only use it for the purposes of communicating with you and/or furthering our consumer protection activities.
Cookies are small pieces of data that our Website sends to your browser which is then stored on your system. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you, hence, making your web experience more pleasurable.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
We use Google Analytics to see how visitors are using our website. Google Analytics reports traffic patterns anonymously. No personally identifiable information is collected for this purpose.
Like many websites, we use “persistent cookie” technology. Persistent cookies are small text files that this website places on your computer so that it can remember you when you show up again later—like cookie crumbs.
We do not share, sell or exchange your email or postal address with third parties. If you would like to opt out of receiving mailings from us simply click on “unsubscribe” on the bottom part of the email your received.
We also use other tracking technology which collect certain kinds of information when you interact with our website, chat and helpdesk, such as IP addresses, browsing preferences and pages you have viewed, as well as information about your navigation experience so we can improve our website and your experience as a Chuao customer.
This information is stored in a secure manner, for as long as necessary for the given purpose of fulfilling your chocolate needs, processing your orders and understanding your preferences to extend the best web user experience possible.
We keep your personal data for as long as necessary for the given purpose, such as to send you our newsletter and other marketing communication, answer questions, resolve problems or provide improved and new services, or for legal requirements. We are allowed to retain the data for a reasonable time after you stop using our services. After a certain period, we will destroy or delete it in a secure manner.
You are at liberty to change your personal account information as you see fit by visiting our web page and accessing your account directly. If you would care for us to delete your account, please email us at [email protected] so we can address your concerns as needed.
From time to time, Chuao may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Most internet browsers automatically accept persistent cookies. Although persistent cookies help us create a better experience for you, most of this website will also work without them. If you don’t want to accept cookies, you can change your browser’s options to not accept them or to prompt you before accepting them.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
This website is expressly owned and operated by Chuao Chocolatier. The address for Chuao Chocolatier is 2350 Camino Vida Roble Carlsbad, CA 92011. Unless otherwise noted, all design and content featured on chuaochocolatier.com including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by chuaochocolatier.com. This website in its entirety is protected by copyright and applicable trade dress. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission from chuaochocolatier.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from chuaochocolatier.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. The collection, arrangement, and assembly of all content on the site is the exclusive property of Chuao Chocolatier and protected by U.S. and international copyright laws. Chuao Chocolatier’s trademarks may not be used in any manner that disparages or discredits Chuao Chocolatier.