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holiday delivery expectations

We work hard to get our award winning gourmet chocolate to you as quickly as possible. Please note that orders may take up to 2 days to process before shipping out during high season (November-December). Shipping carriers (UPS and USPS) may take an extra day to deliver due to high volume. Thanks in advance for your understanding. For more information, please scroll down to view our Shipping Deadlines, Shipping Policies and Daily Order Cut Off Times.

Shipping Deadlines

Holiday 2017

To receive your order by Friday 12/22 for Christmas, please order by 1pm PST on:

  • Friday 12/15 & Select UPS Ground
  • Monday 12/18 & Select UPS 3-day Select
  • Wednesday 12/19 & Select UPS 2nd Day Air or USPS Priority Mail
  • Thursday 12/20 & Select UPS Next Day Air

Southern California Delivery: To receive your order by Friday 12/22 for Christmas, please order by 1pm PST on Wednesday 12/20 and select UPS Ground.

Chuao Chocolatier HQ will be closed 12/23- 12/26 in observance of Christmas. Please note that all orders placed after 1pm PST on Thursday 12/21 will ship Wednesday 12/27.


New Year

To receive your order by Friday 12/29 for New Year's, please order by 1pm PST on:

  • Thursday 12/21 & Select UPS Ground
  • Friday 12/22 & Select UPS 3-day Select
  • Wednesday 12/27 & Select UPS 2nd Day Air or USPS Priority Mail
  • Thursday 12/28 & Select UPS Next Day Air

Chuao Chocolatier HQ will be closed 12/30/17- 1/01/18 in observance of the New Year. Please note that all orders placed after 1pm PST on Thursday 12/28 will ship Tuesday 1/02.

Southern California shipping deadlines

Holiday 2017

To receive your order by Christmas Day 12/22, please order by 1pm PST on Wednesday 12/20 and select UPS Ground.

Chuao Chocolatier HQ will be closed 12/23- 12/26 in observance of Christmas. Please note that all orders placed after 1pm PST on Friday 12/22 will ship Wednesday 12/27.


New Year

To receive your order by Friday 12/29 for New Year's, please order by 1pm PST on 12/27 and select UPS Ground.

Chuao Chocolatier HQ will be closed 12/30/17- 1/01/18 in observance of the New Year. Please note that all orders placed after 1pm PST on Thursday 12/28 will ship Tuesday 1/02.

Shipping Policies

Orders are shipped from San Diego, CA Monday-Thursday.

No orders are shipped Friday through Sunday in an effort to protect the integrity of the chocolate and avoid possible heat damage associated with shipments in transit over the weekend.

Shipping is currently available solely in the 48 Contiguous United States.

Please note that shipping charges are per delivery address.

All packages will be shipped via UPS or US Postal Service.

Daily Order Cut Off Times

Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.

Orders placed Thursday after 1 pm PST will be shipped out on Monday.

Orders placed Friday-Sunday will be processed Monday.

Orders may take up to 2 days to process before shipping out during high season (November-December). Shipping carriers (UPS and USPS) may take an extra day to deliver due to high volume.


Free One Day Delivery Program

Free Ground shipping only on orders of $35 or more.valid on deliveries to the following counties: Fresno, Imperial, Inyo, Kern, Kings, Los Angeles, Mono, Monterey, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura. Chuao reserves the right to change or cancel this program at any time without prior notice. Not applicable to prior purchases and valid only at chuaochocolatier.com. Must be logged in to a Chuao account and order before 1pm PST Monday through Thursday and select Ground Shipping at checkout. Not valid with any other offer, promotion or discount. No substitutions, cash value or rain checks. Not valid on wholesale orders, corporate orders, or volume orders (any order over $300).

One day delivery not guaranteed. Orders may take up to 2 days to process before shipping out during high season (November-December). Shipping carriers (UPS and USPS) may take an extra day to deliver due to high volume.

Warm Weather Shipping

  • If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
  • During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
  • Our ice packs and insulated bags may protect the product up to 24 hours.
  • Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.

Shipping Alcohol

  • Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
  • UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
  • Alcohol may not be shipped to P.O. Boxes

Out of Stock Products

  • If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.

Saturday Delivery

  • Saturday deliveries are available via USPS delivery only, weather permitting.

Shipping to Post Office Boxes

  • In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box.  Ship “P.O. Box”.
  • We cannot ship alcohol to a Post Office Box.

Returns & Exchanges

We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact our Joy Concierge at 760.476.0197 or [email protected].