Labor Day Shipping Deadlines
- Chuao Chocolatier HQ will be closed 9/04 in observance of Labor Day. Please note that all orders placed after 1pm PST on Thursday 8/31 will ship Tuesday 9/05. To receive your order by Labor Day 9/04, please order by 1pm PST on:
- Monday 8/28 & Select UPS Ground
- Tuesday 8/29 & Select UPS 3-day Select
- Wednesday 8/30 & Select UPS 2nd Day Air or USPS Priority Mail
- Thursday 8/31 & Select UPS Next Day Air
- Orders are shipped from San Diego, CA Monday-Thursday.
- No orders are shipped in an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
- Shipping is currently available solely in the 48 Contiguous United States.
- Please note that shipping charges are per recipient.
- All packages will be shipped via UPS or US Postal Service.
Daily Order Cut Off Times
- Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.
- Orders placed Thursday after 1 pm PST will be processed Friday and shipped Monday.
- Orders placed Friday-Sunday will be processed Monday.
- Orders may take up to 2 days to process during high season (November-December).
Warm Weather Shipping
- If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
- During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
- Our ice packs and insulated bags may protect the product up to 24 hours.
- Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.
- Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
- UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
- Alcohol may not be shipped to P.O. Boxes
Out of Stock Products
- If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.
- Saturday deliveries are available via USPS delivery only, weather permitting.
Shipping to Post Office Boxes
- In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box. Ship “P.O. Box”.
- We cannot ship alcohol to a Post Office Box.
Returns & Exchanges
We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact our Joy Concierge at 760.476.0197 or email@example.com.