All offers available while supplies last on regular priced product only. May not be used in combination with other offers, deals, codes or promotions. No rainchecks, substitutions or cash value. One code per order. Not valid on previous purchases. All shipping offers valid on orders with single shipping address only. Only one code valid per order.
- Ultimate Chocolate Bar Set offer valid 6/20-6/26/16 while supplies last. Café and web inventory are separate and may not be mixed.
- Red White & Blue Bar Sale (Firecracker bar, Pop Corn Pop bar, Spicy Maya bar, Sweet & Salty bar, Cinnamon Cereal Smooch bar and Baconluxious Chocolate bar) valid 6/23-7/04/16 while supplies last. Café and web inventory are separate and may not be mixed.
- Shipping offers valid 6/22- 9/22/16 on orders of $60 or more. Qualifying amount is calculated before any applicable discounts, shipping charges or taxes. Both offers are valid on orders with single shipping address only. Must apply code at checkout. Only one code valid per order. Free shipping offer valid only where Ground Shipping is available with code SUMMERLOVE at checkout. Due to warm weather and temperature sensitive product, Ground shipping is limited to certain regions. Must apply code SHIPJOY for $10 off expedited shipping.
Columbus Day Shipping Deadlines
- Only UPS will be available to ship
- Orders placed after 1pm PST on Thursday, 10/06 using USPS Priority Mail will ship Tuesday, 10/11.
- Orders are shipped from San Diego, CA Monday-Thursday.
- In an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
- We only ship within the 48 continental states.
- Please note that shipping charges are per recipient.
- All packages will be shipped via UPS or US Postal Service.
Daily Order Cut Off Times
- Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.
- Orders placed Thursday after 1 pm PST will be processed Friday and shipped Monday.
- Orders placed Friday-Sunday will be processed Monday.
- Orders may take up to 2 days to process during high season (November-December).
- Due to shipping laws, we are not able to ship products containing alcohol to the following states: Alabama, Arkansas, Delaware, Kentucky, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, Oklahoma, Rhode Island, South Dakota, Utah, and Vermont.
- UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
- Alcohol may not be shipped to P.O. Boxes
Warm Weather Shipping
- If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
- During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
- Our ice packs and insulated bags may protect the product up to 24 hours.
- Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.
Out of Stock Products
- If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.
- Saturday deliveries are available via USPS delivery only, weather permitting.
Shipping to Post Office Boxes
- In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box.
- We cannot ship alcohol to a Post Office Box.
Returns & Exchanges
We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact a Chocolate Concierge at 760.476.0197 or [email protected].
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