Hey, sweet thing! All of your questions (about our chocolate, not life) should be answered below. However, if it’s not, please feel free to contact us. It’s our pleasure to serve you.
It’s pronounced Chew-WOW. An easy way to remember is just chew it and you’ll say wow!
Chuao is a legendary cacao growing region in Venezuela. Chuao Chocolatier is named after the region as a reflection of our commitment to both high quality and our Venezuelan family heritage.
Chuao Chocolatier's intent is to share joy with the world through deliciously engaging chocolate experiences. We realize that, like making the finest chocolate, there are certain ingredients needed in order to accomplish our mission successfully. We believe that our "pantry" is stocked with just what we need:
We have two chocolate cafes in Southern California:
937 South Coast Hwy 101, Suite C-109
Encinitas, CA 92024
Del Mar Highlands
3485 Del Mar Heights Road, Suite A-1
San Diego, CA 92130
Visit our chocolate boutique – now open at Chuao Chocolatier Headquarters:
2350 Camino Vida Roble, Suite 101
Carlsbad, CA 92011
For more information about our chocolate cafes, and other retail locations nationwide, visit our retail locations page. To be notified about upcoming café and community events, chocolate promotions, contests and other Chuao Chocolatier news, please join our newsletter.
We have a selection of Corporate Gifts available. Please call (760) 602-9484 and our Sales Department will assist you in creating a custom order.
Yes! Please visit our tour page for tickets and details about tours of our Joy Factory.
Yes, Chef Michael is available for events, appearances and presentations. For more information please contact [email protected]
Due to the sensitive nature of our perishable chocolate we currently only ship direct to the contiguous 48 United States. This helps us prevent extended shipping times, which could lead to melting or damage en route.
Monday-Wednesday after 1 pm PST will be processed the next business day.
Thursday after 1 pm PST will be processed Friday and shipped Monday.
Friday-Sunday will be processed Monday.
Orders may take up to 2 days to process.
We constantly monitor the weather to protect our chocolate from the heat. If your order will be passing through a warm region, especially during Summer, we pack it with ice, in an insulated bag, and must expedite the order.
Yes, please contact our Joy Concierge at [email protected] to establish a future ship date.
Each Chuao Chocolatier order is carefully packed to minimize damage to contents. We use cold ice packs and insulated wrappers during warm weather to ensure that our product provides a feast for the eyes as well as the palate. Our customers can rest assured that their chocolate arrives in the best condition.
When your order has shipped, you will receive a shipment confirmation that includes the tracking number for each shipment. Be sure to check your spam folder! You can also log in to your account to track your order, or contact the Joy Concierge at [email protected] and they can help you out.
We offer a satisfaction guarantee for any products purchased at Chuao Chocolatier cafés or chuaochocolatier.com. For returns or exchanges, please email [email protected] . For additional shipping related questions, please visit our shipping and returns page or call our Joy Concierge at (760) 476-0197.
Yes! We are happy to customize your order. Please contact our Joy Concierge at (760) 476-0197 for more information.
We’d love to talk to you more about carrying Chuao Chocolate. Please contact our Wholesale Department at (760) 602-9484 to get started.
All orders with alcohol must be taxed.
Please check the fine print associated with the promotion. There are several instances in which the code may not be accepted such as:
there is a minimum dollar amount required
the promotion is expired.
the promotional product is not in your cart.
the promotional offer cannot be combined with another offer.
the promotional offer is only valid on full priced products.
Please contact our Joy Concierge at (760) 476-0197 if you need additional assistance.