+1 (760) 476-0197
Have a question? Contact Support
Hey, sweet thing! All of your questions (about our chocolate, not life) should be answered below. However, if it’s not, please feel free to contact us. It’s our pleasure to serve you.
It’s pronounced Chew-WOW. An easy way to remember is just chew it and you’ll say wow!
Chuao is a legendary cacao growing region in Venezuela. Chuao Chocolatier is named after the region as a reflection of our commitment to both high quality and our Venezuelan family heritage.
Chuao Chocolatier's intent is to share joy with the world through deliciously engaging chocolate experiences. We realize that, like making the finest chocolate, there are certain ingredients needed in order to accomplish our mission successfully. We believe that our "pantry" is stocked with just what we need:
Visit our chocolate boutique – now open at Chuao Chocolatier Headquarters:
2350 Camino Vida Roble, Suite 101
Carlsbad, CA 92011
For more information about our chocolate cafes, and other retail locations nationwide, visit our retail locations page. To be notified about upcoming café and community events, chocolate promotions, contests and other Chuao Chocolatier news, please join our newsletter.
We have a selection of Corporate Gifts available. Please call (760) 602-9484 and our Sales Department will assist you in creating a custom order.
Yes! Please visit our tour page for tickets and details about tours of our Joy Factory.
Yes, Chef Michael is available for events, appearances and presentations. For more information please contact firstname.lastname@example.org.
Due to the sensitive nature of our perishable chocolate we currently only ship direct to the contiguous 48 United States. This helps us prevent extended shipping times, which could lead to melting or damage en route.
We are unfortunately unable to ship to military bases at this time.
Monday-Wednesday after 1 pm PST will be processed the next business day.
Thursday after 1 pm PST will be processed Friday and shipped Monday.
Friday-Sunday will be processed Monday.
Orders may take up to 2 days to process.
When your order has shipped, you will receive a shipment confirmation that includes the tracking number for each shipment. Be sure to check your spam folder! You can also log in to your account to track your order.
Our team diligently tracks weather patterns across the U.S. If the route to your location crosses a warm area, we remove Ground as a shipping option because if your chocolate ships Ground, we cannot guarantee it will arrive in the best possible condition.
We actually determine the best possible shipping method based on multiple factors: the temperature here in San Diego, the temperature where your package is shipped, and the temperature across the route your package will take to get to you.
Will Call pickup is now available!
These gel-filled packs with can be disposed of by placing in the trash can.
We do! If you are and spend $59.95 or more and Ground shipping is available for you, your package can ship Ground for free!
If you’re spending $59.95+ and Ground shipping is not available (or if you want to get your chocolate quicker), choose UPS 3-day select, UPS 2-day select, or UPS Next Day Air and use code SHIP10 for $10 off* your shipping charges!
If you are in Southern California and spend $35 or more, your package can ship Ground free!**
*only one code valid per order. Cannot be combined with any other offer, promotion, or discount. No rainchecks, substitutions, or cash value.
**Restrictions apply. For more information, visit https://chuaochocolatier.com/local-shipping
If your order has already shipped out, we are unable to change the shipping method. If your package has not yet shipped, we must cancel the original order and issue a new one. To do this, please contact our Joy Concierge Monday-Friday between 8am and 4:30pm at (760) 476-0197 ext. 330.
We can! When you input your address, your shipping method will default to USPS.
Yes, only through USPS.
Glad you asked! Learn more about it here.
We constantly monitor the weather to protect our chocolate from the heat. If your order will be passing through a warm region, especially during Summer, we pack it with ice, in an insulated bag, and must expedite the order.
Yes, please contact our Joy Concierge at email@example.com to establish a future ship date.
Each Chuao Chocolatier order is carefully packed to minimize damage to contents. We use cold ice packs and insulated wrappers during warm weather to ensure that our product provides a feast for the eyes as well as the palate. Our customers can rest assured that their chocolate arrives in the best condition.
We offer a satisfaction guarantee for any products purchased at Chuao Chocolatier cafés or chuaochocolatier.com. For returns or exchanges, please email firstname.lastname@example.org . For additional shipping related questions, please visit our shipping and returns page or call our Joy Concierge at (760) 476-0197.
Yes! We are happy to customize your order. Please contact our Joy Concierge at (760) 476-0197 for more information.
We’d love to talk to you more about carrying Chuao Chocolate. Please contact our Wholesale Department at (760) 602-9484 to get started.
All orders with alcohol must be taxed.
Please check the fine print associated with the promotion. There are several instances in which the code may not be accepted such as:
Please contact our Joy Concierge at (760) 476-0197 if you need additional assistance.