Shipping Policies & Details
Holiday Shipping offers:
- FREE* GROUND SHIPPING on your purchase of $75 or more! Use code HOLLYSHIP at checkout
- $10 OFF** Shipping for Chef’s Choice Gift Basket. Use code GIFT10 at checkout
- *Offer valid 12/2-12/31/14. Does not apply to previous orders. Not valid on gift basket, alcohol or orders with multiple ship to addresses. No rain checks, substitutions or cash value. Not valid with any other offer promotion or discount.
- ** Offer valid 12/2-12/31/14. Does not apply to previous orders. Not valid on gift basket, alcohol or orders with multiple ship to addresses. No rain checks, substitutions or cash value. Not valid with any other offer promotion or discount. Valid on Chef’s Choice Gift Basket only.
To receive by Christmas Eve, 12/24 Order by 10am PST on:
- Wednesday 12/17 & Select UPS Ground
- Thursday 12/18 & Select UPS-3 day Select or USPS Priority Mail
- Monday 12/22 & Select UPS 2nd Day Air
- Tuesday 12/23 & Select UPS Next Day Air
- * Southern California chocoholics: To receive before Christmas Eve 12/24, order by 10am PST on Monday 12/22 and select UPS Ground or USPS Priority Mail.
To receive by New Year's Eve, 12/31 Order by 10am PST on:
- Monday 12/22 & select UPS Ground
- Tuesday 12/26 & USPS Priority Mail
- Monday 12/29 & select UPS 2-day Air
- Tuesday 12/30 & select Next Day Air
- * Southern California chocoholics: To receive on New Year’s Eve 12/31, order by 10am PST on Monday 12/29 and select USPS Priority Mail.
Holiday Office Closure
- Please note that our offices, including Customer Service and Shipping, will be closed Wednesday, 12/24 and Thursday, 12/25 in observance of Christmas and Wednesday, 12/31 and Thursday, 1/1 in observance of New Year’s Day.
- Orders placed after 10am 12/23 through 12/26 will ship 12/29
- Orders placed after 10am 12/30 through 1/2 will ship 1/5
Daily Order Cut Off Times
- Orders placed after 10 am PST on Monday, Tuesday or Wednesday, will not be processed until the following business day.
- Orders placed after 10 am PST on Thursdays will not be processed until Friday and shipped until Monday.
- Orders placed anytime on Friday, Saturday or Sunday will not be processed until Monday.
- *Depending on order volume, orders may take up to 2 days to process.
- Orders are shipped from San Diego, CA Monday-Thursday.
- In an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
- We only ship within the 48 contiguous states.
- Please note that shipping charges are per recipient.
- All packages will be shipped via UPS or US Postal Service.
Warm Weather Shipping
- If the weather is 72 degrees or higher between our factory and the delivery location, we cannot guarantee the integrity of the product if Ground, 3 Day Select or 2 Day Air shipping are selected.
- In this case, Overnight shipping may be required in order to prevent the chocolate from melting.
- We do provide ice packs with our shipments during warm weather. They will protect the chocolate for 24 hours.
- Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.
- Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
- UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
Out of Stock Products
- If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.
- We do not offer Saturday deliveries through our website. If Saturday delivery is required for your order, please call 888.635.1444 and a Chocolate Concierge will be happy to assist you.
Shipping to Post Office Boxes
- In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box. Ship “P.O. Box”.
- We cannot ship alcohol to a Post Office Box.
Returns & Exchanges
We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact a Chocolate Concierge at 888.635.1444 or [email protected].