Holiday Shipping Deadlines
To receive your order by Christmas Eve 12/24, please order by 1pm PST on:
- Friday, 12/16 & select UPS Ground
- Monday, 12/19 & select UPS 3 Day Select
- Wednesday, 12/21 & select UPS 2nd Day Air or USPS Priority Mail
- Thursday, 12/22 & select UPS Next Day Air
*Chuao Chocolatier HQ will be closed 12/23-12/26/16 in observance of Christmas. Please note that all orders placed after 1pm PST on Thursday, 12/22 will ship Tuesday, 12/27.
To receive your order by New Year’s Eve 12/31, please order by 1pm PST on:
- Thursday, 12/22 & select UPS Ground
- Tuesday, 12/27 & select UPS 3 Day Select
- Wednesday, 12/28 & select UPS 2nd Day Air or USPS Priority Mail
- Thursday, 12/29 & select UPS Next Day Air
*Chuao Chocolatier HQ will be closed 12/30/16-1/2/17 in observance of New Year's. Please note that all orders placed after 1pm PST on Thursday, 12/29 will ship Monday Tuesday, 12/27.
- Orders are shipped from San Diego, CA Monday-Thursday.
- No orders are shipped in an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
- Shipping is currently available solely in the 48 Contiguous United States.
- Please note that shipping charges are per recipient.
- All packages will be shipped via UPS or US Postal Service.
Daily Order Cut Off Times
- Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.
- Orders placed Thursday after 1 pm PST will be processed Friday and shipped Monday.
- Orders placed Friday-Sunday will be processed Monday.
- Orders may take up to 2 days to process during high season (November-December).
Warm Weather Shipping
- If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
- During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
- Our ice packs and insulated bags may protect the product up to 24 hours.
- Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.
- Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
- UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
- Alcohol may not be shipped to P.O. Boxes
Out of Stock Products
- If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.
- Saturday deliveries are available via USPS delivery only, weather permitting.
Shipping to Post Office Boxes
- In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box. Ship “P.O. Box”.
- We cannot ship alcohol to a Post Office Box.
Returns & Exchanges
We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact our Chocolate Concierge at 760.476.0197 or [email protected].