Shipping Policies & Details

Shipping Details

Orders are shipped from San Diego, CA Monday-Thursday.
In an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
We only ship within the 48 continental states.
Please note that shipping charges are per recipient.
All packages will be shipped via UPS or US Postal Service.

Orders placed after 10 am PST on Monday, Tuesday or Wednesday, will not be processed until the following business day.
Orders placed after 10 am PST on Thursdays will not be processed until Friday and shipped until Monday.
Orders placed anytime on Friday, Saturday or Sunday will not be processed until Monday.

*depending on orders volume, processing time may take up to two business days.

If the weather is 72 degrees or higher between our factory and the delivery location, we cannot guarantee the integrity of the product if Ground, 3 Day Select or 2 Day Air shipping are selected.
In this case, Overnight shipping may be required in order to prevent the chocolate from melting.
We do provide ice packs with our shipments during warm weather. They will protect the chocolate for 24 hours.
Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.

Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol

If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.

We do not offer Saturday deliveries through our website. If Saturday delivery is required for your order, please call 888.635.1444 and a Chocolate Concierge will be happy to assist you.

In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box. Ship “P.O. Box”.
We cannot ship alcohol to a Post Office Box.