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Holiday Shipping Deadlines

To receive your order by Christmas Eve 12/24, please order by 1pm PST on: 

  • Friday, 12/16 & select UPS Ground 
  • Monday, 12/19 & select UPS 3 Day Select
  • Wednesday, 12/21 & select UPS 2nd Day Air or USPS Priority Mail
  • Thursday, 12/22 & select UPS Next Day Air

*Chuao Chocolatier HQ will be closed 12/23-12/26/16 in observance of Christmas. Please note that all orders placed after 1pm PST on Thursday, 12/22 will ship Tuesday, 12/27. 

 

To receive your order by New Year’s Eve 12/31, please order by 1pm PST on: 

  • Thursday, 12/22 & select UPS Ground
  • Tuesday, 12/27 & select UPS 3 Day Select
  • Wednesday, 12/28 & select UPS 2nd Day Air or USPS Priority Mail
  • Thursday, 12/29 & select UPS Next Day Air

*Chuao Chocolatier HQ will be closed 12/30/16-1/2/17 in observance of New Year's. Please note that all orders placed after 1pm PST on Thursday, 12/29 will ship Monday Tuesday, 12/27. 

Shipping Policies

  • Orders are shipped from San Diego, CA Monday-Thursday. 
  • No orders are shipped in an effort to avoid possible heat damage associated with shipments in transit over the weekend, we do not ship Friday-Sunday.
  • Shipping is currently available solely in the 48 Contiguous United States.
  • Please note that shipping charges are per recipient. 
  • All packages will be shipped via UPS or US Postal Service.

Daily Order Cut Off Times

  • Orders placed Monday-Wednesday after 1 pm PST will be processed the next business day.
  • Orders placed Thursday after 1 pm PST will be processed Friday and shipped Monday.
  • Orders placed Friday-Sunday will be processed Monday.
  • Orders may take up to 2 days to process during high season (November-December).

Warm Weather Shipping

  • If the weather is 72 degrees or higher between our warehouse and the delivery location, and Ground, 3 Day Select or 2 Day Air shipping are selected, we cannot guarantee the integrity of the product.
  • During warm weather upgraded Overnight shipping may be required to expedite delivery and prevent melting.
  • Our ice packs and insulated bags may protect the product up to 24 hours.
  • Weather permitting, Ground, 3 Day Select, or 2 Day Air are usually acceptable shipping options from November to March.

Shipping Alcohol

  • Due to shipping laws, we are not able to ship products containing alcohol to the following states: AL, AR, DE, KY, MD, MA, MS, MT, NH, NJ, OK, PA, RI, SD, UT, VT
  • UPS will make up to 3 delivery attempts and requires an adult signature (with id) for any delivery containing alcohol
  • Alcohol may not be shipped to P.O. Boxes

Out of Stock Products

  • If a product is not in stock, or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.

Saturday Delivery

  • Saturday deliveries are available via USPS delivery only, weather permitting.

Shipping to Post Office Boxes

  • In order to ship to a Post Office Box, you must spell out “Post Office Box” in the shipping address section and you must provide a street address for the Post Office Box.  Ship “P.O. Box”.
  • We cannot ship alcohol to a Post Office Box.

Returns & Exchanges

We offer a satisfaction guarantee for any products purchased at a Chuao Chocolatier boutique & café or on chuaochocolatier.com. For returns or exchanges, please contact our Chocolate Concierge at 760.476.0197 or [email protected].