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Hey, sweet thing! All of your questions (about our chocolate, not life) should be answered below. However, if it’s not, please feel free to contact us. It’s our pleasure to serve you.

about

How do you say your name?

It’s pronounced Chew-WOW. An easy way to remember is just chew it and you’ll say wow!

What Does Chuao Mean?

Chuao is a legendary cacao growing region in Venezuela. Chuao Chocolatier is named after the region as a reflection of our commitment to both high quality and our Venezuelan family heritage.

What makes Chuao Chocolatier unique?

Chuao Chocolatier's intent is to share joy with the world through deliciously engaging chocolate experiences. We realize that, like making the finest chocolate, there are certain ingredients needed in order to accomplish our mission successfully. We believe that our "pantry" is stocked with just what we need:

  • Free of that "Other Stuff"
    We use recipes in a kitchen, not formulas in a lab, and believe that the best ingredients are found in nature or crafted with care. Chuao chocolates reflect our commitment to fresh food, free of artificial preservatives, additives, colorings, flavorings and hydrogenated oils.
  • Ethically Sourced Cacao 
    Our ancestors instilled in us a respect for cacao and the people who grow it. Therefore, we partner with purveyors who share our interest in sustainable farming and ethical business practices.
  • One of a Kind Experiences 
    We like to think outside the chocolate box, combining innovation and creativity to deliver sweet treats with delicately balanced layers of flavors and textures.
  • Artisan Techniques 
    We use European chocolate making techniques, handcrafting our chocolates with close attention to the quality of each small batch from start to finish.

Do you have retail locations?

We have two chocolate cafes in Southern California:

Encinitas Lumberyard

937 South Coast Hwy 101, Suite C-109

Encinitas, CA 92024

(760) 635-1444

Del Mar Highlands

3485 Del Mar Heights Road, Suite A-1

San Diego, CA 92130

(858) 755-0770

Visit our chocolate boutique – now open at Chuao Chocolatier Headquarters:

2350 Camino Vida Roble, Suite 101

Carlsbad, CA 92011

(760) 814-6200

For more information about our chocolate cafes, and other retail locations nationwide, visit our retail locations page. To be notified about upcoming café and community events, chocolate promotions, contests and other Chuao Chocolatier news, please join our newsletter.

events

Do you offer chocolate for weddings and private events?

Yes! Our chocolate is often the talk of the party and we’d love to be a part of yours. Visit our Party Favors page for a variety of sweet treats perfect for platters, goodie bags and chocolate buffets!

For questions about private events, please email our Joy Concierge at [email protected]

Do you provide custom corporate event and client gifts?

We have a selection of Corporate Gifts available.  Please call (760) 602-9484 and our Sales Department will assist you in creating a custom order.

Do you offer Tours?

Yes! Please visit our tour page for tickets and details about tours of our Joy Factory.

Does your chocolatier, master chef michael antonorsi, do celebrity chef appearances and private events?

Yes, Chef Michael is available for events, appearances and presentations. For more information please contact [email protected]

How can I find out about Chuao chocolatier events, promotions and news?

Thanks for asking! Please sign up for our email newsletter for recipes, promotions, event invites and special offers. Follow us on social media for more sweet surprises: Facebook, TwitterInstagram.

shipping

Where do you ship to?

Due to the sensitive nature of our perishable chocolate we currently only ship direct to the contiguous 48 United States. This helps us prevent extended shipping times, which could lead to melting or damage en route.

When will my order ship?

Orders placed:

   Monday-Wednesday after 10 am PST will be processed the next business day.

   Thursday after 10 am PST will be processed Friday and shipped Monday.

   Friday-Sunday will be processed Monday.

Orders may take up to 2 days to process.

Why does my shipping need to upgraded?

We constantly monitor the weather to protect our chocolate from the heat. If your order will be passing through a warm region, especially during Summer, we pack it with ice, in an insulated bag, and must expedite the order.

Can you hold my order for a future date?

Yes, please contact our Joy Concierge at [email protected] to establish a future ship date.

How is my chocolate packaged?

Each Chuao Chocolatier order is carefully packed to minimize damage to contents. We use cold ice packs and insulated wrappers during warm weather to ensure that our product provides a feast for the eyes as well as the palate. Our customers can rest assured that their chocolate arrives in the best condition.

Where is my product? How can I track my package?

When your order has shipped, you will receive a shipment confirmation that includes the tracking number for each shipment. Be sure to check your spam folder! You can also log in to your account to track your order, or contact the Joy Concierge at [email protected] and they can help you out. 

Do you offer returns and exchanges?

ordering

Can I mix and match bonbons and truffles?

Yes! We are happy to customize your order. Please contact our Joy Concierge at (760) 476-0197 for more information.

How do I place a wholesale order?

We’d love to talk to you more about carrying Chuao Chocolate. Please contact our Wholesale Department at (760) 602-9484 to get started.

Why did I get charged tax?

All orders with alcohol must be taxed.

Why didn't my promotional code or promotional offer work?

Please check the fine print associated with the promotion. There are several instances in which the code may not be accepted such as:

   there is a minimum dollar amount required

   the promotion is expired.

   the promotional product is not in your cart.

   the promotional offer cannot be combined with another offer.

   the promotional offer is only valid on full priced products.

Please contact our Joy Concierge at (760) 476-0197 if you need additional assistance.