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Hey, sweet thing! All of your questions (about our chocolate, not life) should be answered below. However, if it’s not, please feel free to contact us. It’s our pleasure to serve you.

about

How do you say your name?

It’s pronounced Chew-WOW. An easy way to remember is just chew it and you’ll say wow!

What Does Chuao Mean?

Chuao is a legendary cacao growing region in Venezuela. Chuao Chocolatier is named after the region as a reflection of our commitment to both high quality and our Venezuelan family heritage.

What makes Chuao Chocolatier unique?

Chuao Chocolatier's intent is to share joy with the world through deliciously engaging chocolate experiences. We realize that, like making the finest chocolate, there are certain ingredients needed in order to accomplish our mission successfully. We believe that our "pantry" is stocked with just what we need:

  • Free of that "Other Stuff"
    We use recipes in a kitchen, not formulas in a lab, and believe that the best ingredients are found in nature or crafted with care. Chuao chocolates reflect our commitment to fresh food, free of artificial preservatives, additives, colorings, flavorings and hydrogenated oils.
  • Ethically Sourced Cacao 
    Our ancestors instilled in us a respect for cacao and the people who grow it. Therefore, we partner with purveyors who share our interest in sustainable farming and ethical business practices.
  • One of a Kind Experiences 
    We like to think outside the chocolate box, combining innovation and creativity to deliver sweet treats with delicately balanced layers of flavors and textures.
  • Artisan Techniques 
    We use European chocolate making techniques, handcrafting our chocolates with close attention to the quality of each small batch from start to finish.

Do you have retail locations?

We have two chocolate cafes in Southern California, one in Encinitas Lumberyard where Chuao began in 2002, and the other in Del Mar Highlands. For more information about our chocolate cafes, and other retail locations nationwide, click here. To be notified about upcoming café and community events, chocolate promotions, contests and other Chuao Chocolatier news, please join our newsletter.

events

Do you offer chocolate for weddings and private events?

Yes! Our chocolate is often the talk of the party and we’d love to be a part of yours. Visit our Party Favors page for a variety of sweet treats perfect for platters, goodie bags and chocolate buffets!

Do you provide custom corporate event and client gifts?

We have a selection of Corporate Gifts available now and our Chocolate Concierge is always happy to help put together a custom order.

Do you offer Tours?

We do not offer tours at this time, but will in the near future. Please sign up for our newsletter to be informed when we launch our chocolate factory tour program. 

Does your chocolatier, master chef michael antonorsi, do celebrity chef appearances and private events?

Yes, Chef Michael is available for events, appearances and presentations. For more information please contact [email protected]

How can I find out about Chuao chocolatier events, promotions and news?

Thanks for asking! Please sign up for our email newsletter for recipes, promotions, event invites and special offers. Please note that Chuao Chocolatier respects your privacy and does not sell or rent your private information.

shipping

Where do you ship to?

Due to the sensitive nature of our perishable chocolate we currently only ship direct to the contiguous 48 United States. This helps us prevent extended shipping times, which could lead to melting or damage en route.

When will my order ship?

Orders placed:

   Monday-Wednesday after 10 am PST will be processed the next business day.

   Thursday after 10 am PST will be processed Friday and shipped Monday.

   Friday-Sunday will be processed Monday.

Orders may take up to 2 days to process.

Why does my shipping need to upgraded?

We constantly monitor the weather to protect our chocolate from the heat. If your order will be passing through a warm region, especially during Summer, we pack it with ice, in an insulated bag, and must expedite the order.

Can you hold my order for a future date?

Yes, please contact our Chocolate Concierge to establish a future ship date.

How is my chocolate packaged?

Each Chuao Chocolatier order is carefully packed to minimize damage to contents. We use cold ice packs and insulated wrappers during warm weather to ensure that our product provides a feast for the eyes as well as the palate. Our customers can rest assured that their chocolate arrives in the best condition.

Where is my product? How can I track my package?

When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Sometimes it ends up in your spam folder, so you can double check there. You can also visit our Order Tracking page.

Do you offer returns and exchanges?

We offer a satisfaction guarantee for any products purchased at Chuao Chocolatier cafés or chuaochocolatier.com. For returns or exchanges, please contact a Chocolate Concierge.

For additional shipping related questions please visit our Shipping and Returns page or contact our Chocolate Concierge.

ordering

Can I mix and match bonbons and truffles?

Yes! We are happy to customize your order. Please contact our Chocolate Concierge for more information.

How do I place a wholesale order?

We’d love to talk to you more about carrying Chuao Chocolate. Please contact our wholesale department.  

Why did I get charged tax?

All orders with alcohol must be taxed.

Why didn't my promotional code or promotional offer work?

Please check the fine print associated with the promotion. There are several instances in which the code may not be accepted such as:

there is a minimum dollar amount required

   the promotion is expired,

   the promotional product is not in your cart,

   the promotional offer cannot be combined with another offer,

   the promotional offer is only valid on full priced products.

Please contact our Chocolate Concierge if you need additional assistance.